Questions and Answers
li789 FAQ — Answers to Your Questions
Find answers to the most common questions here — from how to claim bonuses and deposit money, to opening an account and responsible gaming.
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First Deposit Bonus
Whether you're new to li789 or have been playing for a while, there's always something you might want to ask. This page clearly explains things like how bonus wagering requirements are calculated, how to deposit with KBZPay, and which channel to contact when something goes wrong. The content is organised into five main sections — Bonuses & Promotions, Responsible Gaming, Account Management, Deposits & Withdrawals, and Customer Service — so you can find what you need quickly.
Bonuses and Promotions
The first deposit bonus at li789 is 120%, up to a maximum of 500,000 Ks. The wagering requirement is 25x the bonus amount. For example — if you deposit 20,000 Ks, you receive a 24,000 Ks bonus, and you need to wager 24,000 × 25 = 600,000 Ks before you can withdraw the bonus winnings. The wagering requirement is calculated on the bonus amount only, not on the initial deposit.
You will need to check which games are eligible and what percentage each game type contributes toward completing the wagering requirement. Slots generally count at 100%, while live casino games and sports betting may count at a different rate. You can check your exact wagering progress in your wallet account, and contact customer support for clarification.
The 120% first deposit bonus is available once only, and each player is entitled to claim it one time. If you attempt to claim it a second time using a friend's account, it will be treated as a policy violation and the bonus and winnings may be cancelled. Only one account per player is allowed, so it is important to follow this rule.
When you refer a friend to li789, you will receive 5% of their first deposit as a bonus, up to a maximum of 10,000 Ks per referral. On top of that, you can also earn 0.3% of your friend's qualifying wagers as commission, paid out once a week. The more people you refer, the more you earn, making this a program that keeps rewarding you over time.
To receive the maximum bonus of 500,000 Ks, you need to deposit 420,000 Ks or more. For example — if you deposit 840,000 Ks, you receive a 500,000 Ks bonus, giving you a total balance of 1,340,000 Ks, and you will need to wager 500,000 × 25 = 12,500,000 Ks before withdrawing the bonus winnings. Since the 120% bonus is calculated based on your initial deposit, the more you deposit, the more bonus you receive.
Responsible Gaming
The following warning signs may indicate a gambling problem — chasing losses by continuing to play, losing control of time and money due to gambling, neglecting family or responsibilities for gambling, borrowing money to gamble. If you notice these signs, stop immediately and seek professional help.
li789 services are for players aged 21 and above only. Opening an account or playing is not permitted for anyone under 21, and we treat this as a serious responsibility. If an ineligible player is found, the account may be suspended.
Yes. Players can request a temporary break (Cooling-off) or a longer-term restriction (Self-exclusion) voluntarily through customer service. li789 fully supports this, as it shows personal control over your gaming. For more information about protective options, visit the Responsible Gaming page.
If you want to set a deposit limit to control your spending, you can request it through customer support Live Chat. Clearly state the amount and period (daily/weekly) you want to limit. Since responsible gambling is always a priority, these requests are handled promptly.
Account Registration and Login
Go to the li789 Login page, fill in the registration form, choose your own username and password, and open your account. Please note that only players aged 21 and above may play. Customer service can help you if you need assistance getting started.
If you forget your password, click "Forgot Password" on the li789 Login page and reset it using your registered phone number or email. If that doesn't work, contact us via customer service Live Chat and we'll help you out.
Your Username must be 6–16 characters long and can only contain numbers or Latin letters. Your Password must be at least 8 characters and include both uppercase letters and numbers. For your security, we recommend using the strong password suggested during registration. Never share your password with anyone.
Each player at li789 may only open one account. However, different people may each open their own account using different phone numbers and email addresses. There may be limits on how many accounts sharing the same IP address can claim bonuses — contact customer service for clarification.
To update any registered personal details, you need to submit a request through customer support Live Chat. After a verification check, the change can be made. Accurate information is important at withdrawal time, so do not delay in requesting any updates.
Deposit Questions
You can deposit a minimum of 5,000 Ks regardless of the payment method. For withdrawals, you need a minimum of 30,000 Ks, and you can expect the funds to arrive within 5–30 minutes after the request is processed. These amounts apply to all payment methods.
The deposit and withdrawal methods currently available are — KBZPay, Wave Money, AYA Pay, and Bank Transfer. All of these are locally popular payment tools widely used by players in Myanmar, so deposits are processed quickly.
To deposit via Wave Money, log in to your li789 account, tap the Wallet / Deposit button, and select Wave Money. Send the money to the number shown, following the usual Wave Money transfer process, and make sure to include the reference number. If you leave out the reference number, the deposit may not be credited — so please be careful. The funds should appear in your account within 5–30 minutes.
If more than 30 minutes have passed since your KBZPay deposit, first check your KBZPay transaction history to confirm the transfer went through. If the money left your KBZPay account but has not appeared in your li789 account, contact customer support with a screenshot of the transfer. As long as the reference number was entered correctly, the team will trace the transaction and resolve it.
After submitting a withdrawal request, payment is normally processed within 5–30 minutes. Withdrawals may take longer due to processing time, so check your bank or mobile wallet first — if the funds have not arrived, contact customer service. You need a minimum of 30,000 Ks to withdraw, and winnings can only be withdrawn after all wagering requirements have been met.
Customer Service
Yes. The li789 customer service team responds in Burmese, so there is no language barrier — feel free to ask anything, even questions you have been hesitant to raise. If you are a Myanmar player, just reach out in Burmese and you will get smoother, clearer help.
li789 customer service is open 24 hours a day, 7 days a week, so you can reach us at any time — even late at night or before dawn — in Myanmar Standard Time (UTC+6:30). Whether you have a technical issue in a game or a deposit or withdrawal matter, we are available.
There are two ways to contact us — Live Chat (available directly on the site) and Email ([email protected]). Live Chat gets you a faster response, while Email is better suited for sending supporting documents or attachments. We do not provide Telegram, Viber, or a phone number — these two channels are the only official ways to reach us.
Please have the following ready before reaching out — your registered Username, the transfer reference number (for deposit or withdrawal issues), the time the problem occurred (MMT), and a screenshot if you have one. Having these details on hand speeds up the support process and helps resolve your issue faster.
To contact us by email, send a message to the official li789 address: [email protected]. Please include your username and a clear description of the issue. We recommend attaching a screenshot of the problem so we can provide a clear response.
Still can't find an answer?
If you have a question not covered in this FAQ, the li789 customer service team is ready to help in Burmese, 24/7. Reach out via Live Chat and you will get a quick response.
Log in to li789 and contact Live Chat